Support
We're here to help.
Contact Us
Email: mikemyersco@gmail.com
We typically respond within one business day. Include your account email and a description of what you're trying to do, and we'll get you sorted.
iOS App Help
If you're using the Fire Suite Exchange iOS app, the most common questions:
- Listings not appearing on the website: Make sure the listing is set to active and not marked Family Reserved or Donation. Listings sync within seconds.
- Marking a seat sold: Open the listing, tap the seat row, and choose Mark Sold. The seat will disappear from the public marketplace immediately.
- Forgot password: Use forgot password on the website. Your iOS app and website use the same account.
- Cost basis and finance reports: Cost basis is set per show; net profit calculations use the cost basis you entered when creating the listing.
Account Issues
Need to verify your suite, change your email, or close your account? Email mikemyersco@gmail.com and we'll handle it.
Reporting a Bug
Found something broken? Send a quick email with the device you're on (iPhone model, iOS version) and a screenshot if you have one. The more detail, the faster we can fix it.